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employee motivation survey tool

Unveiling The Truth About Work Culture Through Employee Survey Software

How an employee thinks can be clearly indicative from their style of work. However, what an employee thinks of your company is not as easy to ascertain. Stifled feelings of frustration or pride in being a part of your organization are opposing ends of the spectrum, which employees can flicker through on an hourly basis due to even the smallest of interactions. Employee survey software is a useful tool that can provide much-needed clarity to upper management about the state of affairs in their organization. Furthermore, it is a tool that works both ways.

The Struggle

In theory, collating feedback is as easy as using employee feedback tools to generate raw data and then running HR analytics on the same to discern patterns and common themes across employee reviews.

But in practice, inculcating feedback giving habits amongst employees and managers alike involves a cultural shift that few are willing to adopt without an external push. So how then, does one create this culture, without spamming employee inboxes with regular reminders?

  • Over the years, employee survey software has evolved to include gamification features such as employee scores. These scores go up or down on receiving positive and negative feedback respectively. We’ve also seen organizations use weighted scores to give more importance to feedback received from managers.
  • Ensure anonymity to get honest and open feedback from employees. By including a simple checkbox in your employee feedback tool, which can be ticked to ‘go anonymous’, employees are reassured their feedback is private.
  • Lead by example. Teach managers to actively take part in the feedback process. Encourage team leaders to show appreciation for even the smallest of accomplishments. More feedback generated means a richer source of information for employee analytics.
  • Make employee scores a part of your appraisal software, incentivizing staff to give frequent feedback, and more importantly, to ask for feedback!

Data Driven

Remember the end goal of this exercise is the generation of smarter HR metrics and analytics, which will help identify how to best optimize organizational processes. As such, data collected from employee reviews needs to be accurate and honest. Asking questions along these broad topics can create an accurate view of company culture and areas for improvement.

  • Job Satisfaction survey: Should include topics such as the difficulty of workload and whether employees find their work to be interesting.
  • Self Evaluation survey: A comprehensive inventory of employee accomplishments, aspirations, and contributions to the company.
  • Work Culture survey: Maintaining work-life balance, a look at interactions with peers and how support from managers.
  • Feedback Section: No survey is complete without a final comments section that allows employees to jot down additional thoughts and suggestions.
  • Incident Reports: Complaints and dispute resolution tickets should be maintained in an entirely separate database. These complaints need to be routed through HR and forwarded to appropriate departments, with procedures for escalation clearly defined. Note that while such incidents are collected separately, the data should be incorporated into HR analytics algorithms and suggestions worked upon.

Better productivity, reduced turnover, and a highly engaged workforce is just the beginning of what employee survey software has to offer your organization. Learn to think like an employee and establish a work culture that encourages productivity with the compport HR metrics and analytics solution!

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